Student Terms and Conditions
As part of your enrolment process at The Life Coaching College, all students are requited to agree with our Terms and Conditions as outlined below.
1.1. The Life Coaching College does not refund any component of my course should I decide not to complete or finish it.
1.2. The program and payment plan (fees) selected are not transferable to another person or entity for any reason.
1.3. I cannot downgrade or change my course to a smaller/lesser program once I enrol.
1.4. I am entering into this purchase agreement mindfully and of my own choice. I am aware of my commitments to The Life Coaching College and that an interest-free student loan (where taken) is a commitment to the total of that loan and I am aware of my financial obligations.
1.5. If I am on a payment plan and fall behind with my repayments, I cannot attend further live training until my payments are brought up to date. I will work with Student Support throughout this period and I am aware that failed payments may attract a handling fee (see terms for actual values).
1.6. If I need to change my student loan repayments or pay out my student loan, I will contact the Student Support Team at The Life Coaching College.
- Health & Wellbeing
2.1. I understand that the training I will take part in during my program is Coach Certification training and does not confer, constitute or provide any psychological, therapeutic, medical or legal advice.
2.2. I agree that if I engage in any training exercise or activity, I do so freely and of my own volition and risk.
2.3. If I experience any physical, emotional or psychological pain or discomfort during the training, I will immediately inform the Trainers and cease performing any of the training exercises.
2.4. I further understand that coaching should not be construed as a substitute for medical and psychological examination, diagnosis, or treatment and in no way constitutes or should be construed as such.
2.5. I will take responsibility for seeking the prior authorization of my own medical practitioner/s prior to registering to attend any training where I know/suspect that the condition of my mental health requires such guidance/approval before I attend.
2.6. I understand that the Trainers are not qualified to perform, diagnose, prescribe, or treat any physical or mental illness and that nothing said in the course of the training should be construed as such.
2.7. I agree to advise the Trainers of my medical profile prior to commencement of the training, in writing. I acknowledge that there shall be no liability on the Trainers of the training or The Life Coaching College.
2.8. I further acknowledge that a possible consequence of the training is that one or a number of previously hereto unknown medical or psychological conditions might arise or be uncovered and hereby indemnify the Trainers and The Life Coaching College in the event of such occurrences.2.9. I further indemnify the Trainers and The Life Coaching College and their officers from any costs or injuries arising from or as a consequence of the training.
2.10. I also understand that the Trainers and The Life Coaching College reserve the right to refuse entry or cease to train anyone whom they deem to have a condition for which the training is unsuitable for, at any point prior or during the workshop, without having to give any prior or extended notice.
3.1. Should I fall ill during training and fail to complete, The Life Coaching College is indemnified from all associated costs (travel, accommodation, loss of income etc.). I will be allowed to re-book to attend and complete the same training at another time.
3.2. The Life Coaching College bears no liability for any direct or indirect medical expenses incurred in the treatment of my illness/injury. Where in doubt as to the degree of severity of my injury or illness, The Life Coaching College will call an ambulance and all associated costs are to be borne by me.
3.3. If you are too unwell to book into and attend live training, we recommend you suspend or put on hold your attendance until such time as you are fit and well.
NOTE: Your student loan will still be required to be paid per your agreed regular instalment plan, whilst your live training is on hold.
4.1. Certification will only be awarded once competency is assessed as being achieved and all payments for my course are up to date/on track.
NOTE: I do not need to have paid out my student loan in full to achieve my full accreditation – my loan repayments will continue as scheduled until a complete payout has been achieved.
4.2. The Life Coaching College reserves the right to withhold certification or refuse attendance to training where repayments have fallen behind. Please refer to the current table-of-value for a guide to where your payments should be in order to re-join live training and/or talk to Student Support when in this position.
4.3. The Life Coaching College may photograph or record training for the purpose of trainer review and/or marketing in all media. I give permission to The Life Coaching College to use my image in such media releases.
4.4. It is a requirement that I attend every live training I am booked into. I will review my booked training dates in the member's area of The Life Coaching College website frequently and make sure I transfer all of my training dates into my diary. Where I fail to give The Life Coaching College 4 weeks notice (prior to day-1 of the planned training date) I may be charged a $250 non-attendance fee (inc. GST). The Life Coaching College training attendee numbers are limited, and my booked seat prevents another student from attending. I understand that at short notice The Life Coaching College cannot fill my seat.
4.5. In order to be certified in any of my Training (NLP etc.), I acknowledge that I must:
a. Attend every day of the training and;
b. Attend for the whole day of training, each day;
c. Be deemed ‘competent’ by the Trainer.Where I have failed to reach the accredited standard and the Trainer has verified that I have attended and applied myself fully, I will be permitted to either attend the Training once more at no cost to The Life Coaching College or I will be given extended exercises to complete before the Trainer certifies me. The decision will rest with the Trainer and the Trainers decision is final.
4.6. Where a student fails to achieve certification due to their own conduct/behaviour; being late, non-attendance etc., the student must pay for the Training to be repeated at market value as per The Life Coaching College's current Table-Of-Value at the time of booking. The Trainers decision is final.
4.7. The Life Coaching College seeks out the very best Trainers for each of the trainings they deliver. It becomes necessary, at times, to change Trainers at short notice (due to sickness etc.) and often The Life Coaching College will change Trainers at the start of a new calendar year for a variety of reasons. The Life Coaching College reserves the right to change the Trainer of any training, as required by them, without notice. There will be no refund where a student prefers to not attend a training with a particular Trainer. I am purchasing a training/accreditation, not a ‘Trainer’ experience.
4.8. Where I purchase a program upgrade or a stand-alone training, outside of my original course, I am bound by all of the same terms and conditions as detailed in this document.
4.9. Where I am unable to attend a stand-alone training purchased outside of my initial package, a refund will not be issued. I may re-book into that same training the following year. The Life Coaching College does not guarantee to provide stand-alone trainings in forwarding years. Where a student cannot attend the training purchased and it is not being delivered again, the value of that training/money paid is not refunded to me, but I can in this instance put it towards another stand-alone training. I cannot transfer my purchase to another training. The fee due/money paid for a stand-alone training cannot be used to pay off a component of my Practitioner/Diploma/Advanced Diploma/Master Practitioner Program.
4.10. In the rare circumstance that The Life Coaching College is forced to cancel a training event prior to its advertised starting date, enrollees will be transferred to a future event.
5.1. Any marketing or marketing or information provided by The Life Coaching College is for guidance only. The Life Coaching College has not made any representation that participation in the program guarantees financial or professional success. I take responsibility for how I implement my learning and achieve my results.
5.2. I can only make copies, download video or distribute any of the written, audio or video materials from the program as required for personal use as a student/participant. I cannot do so for any other reason. I am bound by all normal copyright laws and restrictions.
5.3. I will not take, cause or support any action that may cause or risk damage to The Life Coaching College's intellectual property, brand, reputation, carriage of business or community. To do so may result in expulsion from The Life Coaching College with all of my program fees still due and legal action against me in extreme circumstances.
- Community & Behaviour
6.1. In all activities at The Life Coaching College, my behaviour must give dignity, courtesy, equality and mutual respect, shared across cultures, religions and philosophies. Unacceptable behaviour such as but not limited to discrimination, harassment, bullying, violence, vilification and victimization, will not be tolerated. In many instances, it is against the law.
6.2. The Life Coaching College and its Trainers reserve the right to remove a student from training where breaching this policy (per their own review of the situation). In such events, The Life Coaching College are indemnified from all associated costs (travel, accommodation, loss of income etc.) No refund will be made to the student where their behaviour precludes them from completing a training. The Life Coaching College may offer a training date in the future for a student to attend, where poor behaviour has precluded them from attending/completing a booked training. This decision is at the discretion of The Life Coaching College. The Life Coaching College's decision is final.
6.3. The Life Coaching College is there to help me. I am entering into a purchase agreement that has conditions. My decisions are my responsibility. Should I have reason to take issue with any component of my training experience with The Life Coaching College, I will intend to resolve it informally via The Life Coaching College's Student Support Team. I will call and discuss my situation with one of the Student Support Team. Where a resolution is not possible to my satisfaction, per my normal consumer rights (Victoria), the issue may be referred to a single arbitrator to be agreed upon by the parties in Victoria, Australia.
6.4. The Life Coaching College students are not permitted to sell any goods or services to each other at any time. Coaching each other should be free of charge and part of my experience and build of my coaching hours. If I want to be coached, I will put a call-out onto the Closed Facebook Community page or call the Student Support team.
6.5. The Life Coaching College students are not to advertise their own business services to any other student other than when requested to do so as part of a training program/group (for marketing etc.) or to gather feedback from The Life Coaching College's coaching community about their marketing copy and content. When doing so, I will remove the ticket-purchasing App/facility.6.6. As a student of The Life Coaching College, I understand that success is generated from my mindset, attitude, energy and application. I will attend all of my trainings with an open mind, a child-like curiosity and I will be willing to unlearn the old to learn the new. I will support my fellow students in their learning by applying myself fully to every training. I will communicate respectfully and openly with my Trainers and peers and I will ensure I take full responsibility for my learning. I will seek the support of my fellow students and the staff at The Life Coaching College whenever I am stuck. I give myself permission to be perfectly imperfect as I learn, grow and develop.
6.7. The Life Coaching College is not responsible for the business practices and activities outside of The Life Coaching College or of any trainer associated with The Life Coaching College - current, past or present. The Life Coaching College Trainers are not permitted to sell their own products to The Life Coaching College students whilst a current trainer for The Life Coaching College. Any business conducted outside of The Life Coaching College with any Trainer, past or present, is discouraged and The Life Coaching College is indemnified from all associated liabilities or losses where this advice is ignored.
7.1 If The Life Coaching College suffers a loss, damage, civil or criminal liability, legal fees or costs as a result of me breaking this agreement, I agree to indemnify The Life Coaching College and keep it indemnified.
- 7.2. I will not hold The Life Coaching College liable for any loss or cost or damages incurred by me (or any person related to me) in the event of mental, physical, emotional stress or distress (or other ailment or condition) caused either directly or indirectly in relation to these training sessions. I will indemnify The Life Coaching College in the event of any such claim.
7.3. I indemnify The Life Coaching College for any loss or damage incurred by me or any other person during the course of my training.7.4. I agree to indemnify and keep indemnified The Life Coaching College from and against all loss, damage or liability (whether criminal or civil) suffered and legal fees and costs incurred by The Life Coaching College resulting from a breach of this agreement by the student including if applicable any neglect or default of the student’s employees or agents.
7.5. I agree to not cause or permit anything which may damage or endanger the intellectual property of The Life Coaching College or assist or allows others to do so. The Life Coaching College's intellectual property includes all aspects of The Life Coaching College's intellectual property in whatever form associated with The Life Coaching College, including but not limited to the rights contained in their website, stationary, customer lists, graphics, literature, style of trading, copyright, design rights, patents, logos, course materials and content etc.
7.6. I agree to not solicit, deal with or engage any of the personnel provided by The Life Coaching College to supply the course for a period of five years from the date of the agreement without the prior written consent from The Life Coaching College, nor deal with or engage in business dealings with any personnel from The Life Coaching College.
7.7. I agree to not make copies, download videos or distribute any of the written, audio or video materials from the course other than as required to do so for the purpose of participating in the course. Except as this Agreement specifically permits, I agree to not, at any time, divulge to any third party any part of the Confidential Information or of the Intellectual Property nor provide to any third party a copy of any document or audio recording which comprises or contains Confidential Information or Intellectual Property.
7.8. I understand that The Life Coaching College is not liable in any way if the course contains materials that the student is already familiar with.
7.9. Where The Life Coaching College is found liable, the liability is limited to the amount of the fee I paid.
7.10. In the rare circumstances that The Life Coaching College is forced to cancel a training event prior to its
advertised starting date, enrollees will be transferred to a future event. I hereby indemnify The Life Coaching College in the event of such occurrences for any associated costs.
The Life Coaching College recommends purchasing Flexi-fares with airlines and booking accommodation with providers who do not have cancellation fees.
8.1. You are committing to studying with The Life Coaching College AND pay in full, your program fee - by way of an interest-free student loan, EFT, credit card or cash.
8.2. You are a student-for-life with The Life Coaching College and accordingly, you can stop attending live trainings as you need to, for as long as you need to - resuming when you are ready. The price you are paying is the price held until all training has been delivered. You do not need to withdraw in order to suspend attendance. Please contact the Student Support Team if you need to cancel attendance at any training you are booked into. If, for any reason, you wish to cease paying for your course, please be aware that this is not possible unless:a. You are in a situation of extreme personal hardship, where you are no longer able to ever earn an income and do not have a position of employment or income. Written evidence of circumstances is required (Centrelink etc.). If you are working - you are required to pay your full fees.
b. You have been diagnosed with a medical condition that renders you unable to complete your studies at any point in time in the future. Temporary illness does not abdicate you from your payment responsibilities. You will need to provide third party medical evidence of your inability to ever re-start your training before your request to withdraw will be reviewed.
Other circumstances (such as a medical condition that prevents you from studying temporarily, change of mind, a new job, no longer being interested in completing the program, relocation inter/intra-state, or additional employment workload) will not result in a successful withdrawal application (from paying your full fees).
Should you fall into a position of financial stress, you should contact your loan provider and work through the situation with them. The Life Coaching College does not cancel a loan or withdraw a student from a loan or refund any part of the fees paid. A student may defer their studies for as long as they require with no financial penalty.
Loans and loan repayments cannot be deferred, cancelled or changed by The Life Coaching College.
8.3. Withdrawal requests need to follow the following process:
a. Read all of the terms and conditions before requesting a withdrawal. Is your withdrawal meeting the criteria?
b. Request a Withdrawal From Course by email to firstname.lastname@example.org
c. In the email explain fully which clause of the contract you feel meets your criteria to withdraw and provide ALL supporting information.
You will be required to pay-out the value of your consumed/attended trainings as per the schedule below:
- NON Refundable Administration fee: $2,000
- Each Starting Month in the course: $497
- Each Day of Training attended: $1,000Please note: Your pay-out value will be capped at your total course cost.
The Life Coaching College's response will be supplied by email unless more information is required, in which case we will contact you accordingly.
8.4. All training manuals are to be returned to the Head Office of The Life Coaching College, at the student’s cost, before an approved withdrawal can be finalised within the cooling-off period, or in cases of extreme hardship where that training has not yet been delivered/consumed.8.5. If any of these Terms and Conditions or any part of them is found to be illegal or invalid, the remainder will be unaffected.
8.6. The Life Coaching College reserves the right to change and vary these Terms and Conditions. Your consumer rights remain unchanged.
8.7. If you fail to pay our account according to our terms then we reserve the right to suspend or cancel your course immediately without penalty and charge you in advance. We reserve the right to charge 1% interest per month on all overdue accounts accruing daily until paid. If we are required to engage the services of an external debt collector you agree to pay all fees and charges associated with the collection as well as our overdue account. Not paying your account may also make you reportable on the “Default Payer” register.
Should I fail to sign and return these terms and conditions, I understand that by activating my Student Loan or paying for my course in part/full I have agreed to all of the terms and conditions contained herein.