The Life Coaching College
Terms and Conditions
The responsibility of reading these terms and conditions prior to completion of your
purchase lies with you. They are detailed and binding.
There is a 10-day (10 working days Mon-Fri) cooling off period and should you fail to sign
and return these terms and conditions, you understand that by activating your Student Loan or
paying for your course/upgrade/training in part/full you have agreed to all of the terms and
conditions contained herein.
The base line summary is: TLCC do not issue refunds and whilst you can stall your
attendance, you cannot stall/stop your repayments and must pay your course fee/loan
out on time, in full.
Please read the detailed conditions below:
ALL THINGS MONEY
COOLING OFF PERIOD: I am required to notify TLCC within 10 working days (Mon to Fri)
from my enrolment date should I wish to cancel my enrolment. Strictly thereafter, the full course
fee is due, per the chosen method of re-payment at enrolment.
TLCC do not refund any component of the course should I decide to not complete.
I am entering into this purchase agreement mindfully and of my own choice. I am aware of my
commitments to TLCC and that an interest free, student loan (where taken) is a commitment to
a financial institution. I am aware of my financial obligations.
Should I not be able to meet my repayment commitments I am to contact the loan provider
directly, however I understand that they will expect full repayment of the loan in all instances
other than proven financial hardship (per their own business criteria).
I understand that after my 10-day (working days Mon- Fri) cooling-off period expires, I am liable
for the full purchase value of my program.
If I am on a payment plan and fall behind with my repayments, I cannot attend further live
trainings until my payments are brought up to date.
I will work with Student Support through this period – that’s what they’re there for.
Failed payments attract a fee (see loan providers terms for actual values).
External debt collection agencies are employed by TLCC and their preferred loan providers
to recover unpaid debts where they fall into repeated failed payment terms.
If I need to change my loan repayments or pay-out my loan, I will contact my loan provider
TLCC Student Support can provide the appropriate number to call.
TLCC cannot access/amend a PayRight loan in any way.
HEALTH & WELLBEING
I understand that the training I will take part in during my program is Coach Certification training
and does not confer, constitute or provide any psychological, therapeutic, medical or legal advice.
I agree that if I engage in any training exercise or activity, I do so freely and of my own volition
If I experience any physical, emotional or psychological pain or discomfort during the training, I
will immediately inform the Trainers and cease performing any of the training exercises.
I further understand that coaching should not be construed as a substitute for medical and
psychological examination, diagnosis, or treatment and in no way constitutes or should be
construed as such.
I will take responsibility for seeking the prior authorization of my own medical practitioner/s prior
to registering to attend any Training where I know/suspect that the condition of my mental
health requires such guidance/approval before I attend.
I understand that the Trainers are not qualified to perform, diagnose, prescribe, or treat any
physical or mental illness, and that nothing said in the course of the training should be
construed as such.
I agree to advise the Trainers of my medical profile prior to commencement of the training,
in writing. I acknowledge that there shall be no liability on the Trainers of the training or
The Life Coaching College (TLCC).
I further acknowledge that a possible consequence of the training is that one or a number of
previously hereto unknown medical or psychological conditions might arise or be uncovered and
hereby indemnify the Trainers and TLCC in the event of such occurrences.
I further indemnify the Trainers and TLCC and their officers from any costs or injuries arising
from or as a consequence of the training.
I also understand that the Trainers and the Life Coaching College reserve the right to refuse
entry or cease to train anyone whom they deem to have a condition for which the training is
unsuitable for, at any point prior or during the workshop, without having to give any prior or
Should I fall ill during a training and fail to complete, TLCC are indemnified from all associated
costs (travel, accommodation, loss of income etc.).
I will be allowed to re-book to attend and complete the same training at another time in the
future at TLCC’s expense (once only – one training only).
TLCC bear no liability for any direct or indirect medical expenses incurred in the treatment of
Where in doubt as to the degree of severity of my injury or illness, TLCC will call an ambulance
and all associated costs are to be borne by me.
If too unwell to book into and attend live trainings, we recommend you suspend or put-on-hold
your attendance until such time as your are fit and well. NOTE: Your student loan will still be
required to be paid per your agreed regular instalment plan, whilst your live training is on-hold.
Certification will only be awarded once competency is assessed as being achieved and all
payments for my course are up to date/on track. (I do not need to have paid out my student
loan in full to achieve my full accreditation – my loan repayments will continue as scheduled
until complete payout has been achieved.)
TLCC reserves the right to withhold certification or refuse attendance to trainings where
repayments have fallen behind. (Please refer to the current table-of-value for a guide to where
your payments should be in order to re-join live trainings and/or talk to Student Support when
in this position).
TLCC may photograph or record trainings for the purpose of trainer review and/or marketing
in all media. I give permission to TLCC to use my image in such media releases.
It is a requirement that I attend every live training I am booked into. I will review my booked
training dates in the members area of the TLCC website frequently and make sure I transfer
all of my training dates into my diary. Where I fail to give TLCC 4 weeks-notice (prior to day-1
of the planned training date) I may be charged a $250 non-attendance fee (inc. GST). TLCC
training attendee numbers are limited, and my booked seat prevents another student from
attending. I understand that at short notice TLCC cannot fill my seat.
In order to be Certified in any of my Trainings (NLP etc.), I acknowledge that I must:
a. Attend every day of the training and;
b. Attend for the whole day of training, each day;
c. Be deemed ‘competent’ by the Trainer.
Where I have failed to reach the accredited standard and the Trainer has verified that I have
attended and applied myself fully, I will be permitted to either attend the Training once more at
the cost of TLCC or I will be given extended exercises to complete before the Trainer Certifies
me.The decision will rest with the Trainer and the Trainers decision is final.
Where a student fails to achieve Certification due to their own conduct/behaviour; being late,
non-attendance etc., the student must pay for the Training to be repeated at market value as
per the TLCC current Table-Of-Value at the time of booking. The Trainers decision is final.
TLCC seek out the very best Trainers for each of the trainings they deliver. It becomes
necessary, at times, to change Trainers at short notice (due to sickness etc.) and often
TLCC will change Trainers at the start of a new calendar year for a variety of reasons.
TLCC reserve the right to change the Trainer of any training, as required by them, without
notice. There will be no refund where a student prefers to not attend a training with a particular
Trainer. I am purchasing a training/accreditation not a ‘Trainer’ experience.
Where I purchase a program upgrade or a stand-alone training, outside of my Diploma/Master
Practitioner course, I am bound by all of the same terms and conditions as detailed in this
Where I am unable to attend a stand-alone training purchased outside of my Diploma/Master
Practitioner package, a refund will not be issued.
I may re-book into that same training the following year.
TLCC does not guarantee to provide stand-alone trainings in forward years. Where a student
cannot attend and the training purchased and it is not being delivered again, the value of that
training/money paid is not refunded to me, but I can in this instance put it towards another stand-
I cannot transfer my purchase to another training.
The fee due/money paid for a stand-alone training cannot be used to pay-off a component of my
Diploma/Master Practitioner Program.
In the rare circumstance that TLCC is forced to cancel a training event prior to its advertised
starting date, enrolees will be transferred to a future event.
Any marketing or information provided by TLCC is for guidance only. TLCC has not made
any representation that participation in the program guarantees financial or professional
success. I take responsibility for how I implement my learning and achieve my results.
I can only make copies, download video or distribute any of the written, audio or video
materials from the program as required for personal use as a student/participant. I cannot do
so for any other reason. I am bound by all normal copyright law and restrictions.
I will not take, cause or support any action that may cause or risk damage to TLCC’s
intellectual property, brand, reputation, carriage of business or community. To do so may
result in expulsion from TLCC with all of my program fees still due and legal action against
me in extreme circumstances.
COMMUNITY / BEHAVIOUR
In all TLCC activities my behaviour must give dignity, courtesy, equality and mutual respect,
shared across cultures, religions and philosophies. Unacceptable behaviour such as but not
limited to discrimination, harassment, bullying, violence, vilification and victimization, will
not be tolerated. In many instances, it is against the law.
TLCC and its Trainers reserve the right to remove a student from a training where breaching
this policy (per their own review of the situation). In such events, TLCC are indemnified from
all associated costs (travel, accommodation, loss of income etc.)
No refund will be made to the student where their behaviour precludes them from
completing a training.
TLCC may offer a training date in the future for a student to attend, where poor behavior
has precluded them from attending/completing a booked training. This decision is at the
discretion of TLCC. TLCC’s decision is final.
TLCC are there to help me. I am entering into a purchase agreement that has conditions.
My decisions are my responsibility. Should I have reason to take issue with any component
of my training experience with TLCC, I will intend to resolve it informally via TLCC Student
Support. I will call and discuss my situation with one of the Student Support Team.
Where a resolution is not possible to my satisfaction, per my normal consumer rights (Victoria)
the issue may be referred to a single arbitrator to be agreed upon by the parties in Victoria,
TLCC students are not permitted to sell any goods or services to each other at any time.
Coaching each other should be free of charge and part of my experience and build of my
coaching hours. If I want to be coached, I will put a call-out onto the Closed Facebook
Community page or call Student Support.
TLCC students are not to advertise their own business services to any other student other
than when requested to do so as part of a training program/group (for marketing etc.) or
to gather feedback from the TLCC coaching community about their marketing copy and
content. When doing so, I will remove the ticket-purchasing App./facility.
As a TLCC Student I understand that success is generated from my mindset, attitude,
energy and application. I will attend all of my Trainings with an open mind, a child-like
curiosity and I will be willing to unlearn the old to learn the new. I will support my fellow
students in their learning by applying myself fully to every Training. I will communicate
respectfully and openly with my Trainers and peers and I will ensure I take full responsibility
for my learning. I will seek the support of my fellow studentsand TLCC Team Members
whenever I am stuck. I give myself permission to be perfectly imperfect as I learn,
grow and develop.
TLCC are not responsible for the business practices and activities outside of TLCC
programs, of any Trainer associated with TLCC, current, past or present. TLCC
Trainers are not permitted to sell their own products to TLCC Students whilst a current
Trainer for TLCC. Any business conducted outside of TLCC with any Trainer, past or
present, is discouraged and TLCC is indemnified from all associated liabilities or losses
where this advice is ignored.
If TLCC suffers loss, damage, civil or criminal liability, legal fees or costs as a result of
me breaking this agreement, I agree to indemnify TLCC and keep it indemnified.
I will not hold TLCC liable for any loss or cost or damages incurred by me (or any person
related to me) in the event of mental, physical, emotional stress or distress (or other
ailment or condition) caused either directly or indirectly in relation to these training
sessions. I will indemnify TLCC in the event of any such claim.
I indemnify TLCC for any loss or damage incurred by me or any other person during the
course of my training.
I agree to indemnify and keep indemnified TLCC from and against all loss, damage or liability
(whether criminal or civil) suffered and legal fees and costs incurred by TLCC resulting
from breach of this agreement by the Student including if applicable any neglect or
default of the Student’s employees or agents.
I agree to not cause or permit anything which may damage or endanger the intellectual
property of TLCC or assist or allows others to do so (TLCC’s intellectual property
includes all aspects of TLCC’s intellectual property in whatever form associated with
TLCC, including but not limited to the rights contained in their website, stationary,
customer lists, graphics, literature, style of trading, copyright, design rights, patents,
logos, course materials and content etc.).
I agree to not solicit, deal with or engage any of the personnel provided by TLCC to supply
the Course for a period of five years from the date of the agreement without the prior
written consent from TLCC, nor deal with or engage in business dealings with any TLCC personnel.
Not to make copies, download video or distribute any of the written, audio or video
materials from the Course other than as required to do so for the purpose of
participating in the Course. Except as this Agreement specifically permits, at any
time to divulge to any third party any part of the Confidential Information or of the
Intellectual Property nor provide to any third party a copy of any document or
audio recording which comprises or contains Confidential Information or Intellectual
That TLCC is not liable in any way if the Course contains materials which the Student
is already familiar with.
Where TLCC is found liable, the liability is limited to the amount of the fee I paid.
In the rare circumstance that TLCC is forced to cancel a training event prior to its
advertised starting date, enrolees will be transferred to a future event. I hereby
indemnify TLCC in the event of such occurrences for any associated costs.
TLCC recommend purchasing flexi-fares with airlines and booking accommodation
with providers who do not have cancellation fees.
In situations of extreme personal hardship, withdrawal from your course after 10 working
days (Mon – Fri) may be permitted and requires written evidence of circumstances.
TLCC’s specific ‘extreme hardship’ criteria:
a. Sudden death of a partner or dependent child;
b. Traumatic physical/mental injury;
c. A medical condition requiring a student to receive significant and constant medical treatment for a
prolonged period of time.
Other circumstances (such as a medical condition that prevents you from studying
temporarily, a change of mind, no longer being interested in completing the program,
relocation inter/intra-state, or additional employment workload limiting available time)
will not render your payments null and void.
Should you fall into a position of financial hardship, you will need to contact your loan
provider and work through your situation with them. TLCC does not cancel a loan or
withdraw a student from a loan or refund any part of the fees paid. A student may defer their
studies for a period of 12 months or longer (TLCC students are students for life) with no
financial penalty when you resume your live training - when you are ready.
Loans and loan repayments cannot be deferred, cancelled or changed by TLCC.
Withdrawal requests need to follow the following process:
a. Read all of the terms and conditions before requesting withdrawal – is your withdrawal
meeting the criteria?
b. Request a Withdrawal Application Form by email to firstname.lastname@example.org
c. A completed form will be submitted by you, along with any supporting documents required, to
Student Support, where the request will be reviewed by our Withdrawal’s Manager.
You will be required to pay-out the value of your consumed/attended trainings at market
value, as detailed on the current table-of-value, regardless of your situation.
The TLCC response will be supplied by email, unless more information is required, in
which case we will contact you accordingly.
All training manuals are to be returned to TLCC HQ, at the student’s cost, before approved
withdrawal can be finalised within the cooling off period, or in cases of extreme hardship
where that training has not yet been delivered/consumed.
If any of these terms and conditions or any part of them is found to be illegal or invalid, the
remainder will be unaffected.
TLCC reserve the right to change and vary these terms and conditions. Your consumer rights
Should I fail to sign and return these terms and conditions, I understand that by
activating my Student Loan or paying for my course in part/full I have agreed to all
of the terms and conditions contained herein.